AMWAJ CRM (Customer Relationship Management)

Customer relationship management (CRM) is an approach to manage a company’s interaction with current and potential customers. It uses data analysis about customers’ history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

Customer Relationship Management Features/ Modules

ANWD has the best CRM Software solutions. A CRM Software is a business process system in which client and customer relationship, loyalty and brand value are built through marketing strategies and activities. Our CRM is a business application which supports all the small and large enterprises organization to strengthen its customer bases and build a good customer relationship.

  • LEAD MANAGEMENT
  • CONTACT MANAGEMENT
  • OPPORTUNITY MANAGEMENT
  • CALENDAR MANAGEMENT
  • DOCUMENT MANAGEMENT
  • TICKET MANAGEMENT
  • CAMPAIGN MANAGEMENT
  • QUOTE MANAGEMENT

Our CRM solutions benefits

  • Clients & Sales.
  • Manage the entire sales cycle from lead generation and opportunity identification to invoicing and relationship nurturing.
  • Improve conversion.
  • Boost sales.
  • Increase loyalty.
  • Accounting of all prospects and existing customer’s preferences.
  • Central database to keep of all inquiries, calls and counter parties, including contact fulfillment history.
  • Tracing orders, quotes and payments (full control over the deal throughout the sales funnel). Automation of your manager’s labor. Scheduled events and assignment, including trigger notifications.
  • Confidentiality and security of sensitive and customers data.
  • Access from anywhere in the world.

MORE FEATURES

Connecting Customers

Connecting Customers

Support a local hotline in multiple countries, and make or receive calls from pretty much anywhere in the world. Ensure quick consistent responses to common questions by creating pre-formatted replies. Talk with a customer from the help desk.

Sales Force Automation

Sales Force Automation

Prioritize tasks and prospects, know what’s important to sell faster and grow the business. Intelligently scans customers according to their stages in the sales cycle & categorized based on the leads.

Engage Customers

Engage Customers

Create professional invoices and easily track payments. Manage Net Receivables. Automatic generation of invoice. Bill Payments Easy Payments. Get clear reports on customer statements. Supports multiple payments.

Sales Performance Management

Sales Performance Management

Estimate revenue you can generate in each fiscal year/forthcoming quarters. Lead to more cost-effective marketing, avoids expenses of mass marketing.

Sales Tracking

Sales Tracking

Track competition for each business opportunity and assess your strengths & weaknesses. Work together, share insights, and accelerate the sales of the business.

Mobile Access

Mobile Access

Automatically provides smart suggestions with possible solutions. Get the right context for issues with mobile Access. Effortlessly digitalize and save business cards on your iPhone or Android smartphones.

EXACTLY! ONE OF THE MOST DEMANDABLE SOFTWARE

Best Customer Relashinship Management in Dubai, UAE. A One-Stop solution for small, medium and large companies alike.

Lead Management

Lead Management

Track all sales opportunities Generate quotes, sales orders and invoices. Create fully customized reports. Export opportunities.

Campaign Management

Campaign Management

Marketing planning and budgeting. Tracking marketing responses. Associate other records to a campaign.

Ticket Management

Ticket Management

Affiliate and track user-defined warranty programs for inventoried items. Log and track service tickets for specific serialized or lot controlled items. Post material and labor charges as well as miscellaneous expenses. Simplifies collaborative work for your team.

Contact Management

Contact Management

Track all contacts and related opportunities. Create hierarchy of contacts. Import contacts from external sources. Export contacts.

AMWAJ CRM
Quote Management

Quote Management

Create, save and edit sales quotations. Create PDF of quotations. Integrated product catalogue.

Calendar Management

Calendar Management

Schedule all your meetings and calls using the scheduler. Track your team member’s availability and schedule. Set alerts that send notification emails to all members.

Document Management

Document Management

Document Management is an integral part of eZnet CRM Sharing, distributing, storing and managing your business documents like contracts, marketing collaterals etc. Easy access to critical documents on your fingertips 24 X 7.

Opportunity Management

Opportunity Management

Optimize opportunities, improve your winrates and enhance opportunity insights. Opportunity management is based on sales pipeline management. Opportunity management provides you with a robust sales road-map to facilitate your sales efforts. Focus on the opportunities that matter the most.

Benefits And Advantages Of AMWAJ CRM

As one of the most used CRM software in UAE, AMWAJ CRM can be used both in English as well as Arabic. The multi-lingual CRM makes it easier for businesses in UAE to define their approach based on local linguistic preferences.

AMWAJ CRM is the best CRM for small businesses as well medium and large businesses. It is rich with integrations and could be used with third party applications for emails, e-commerce, payment gateways, finance software, ERPs, communication and telephony applications.

AMWAJ CRM makes it easy for you to prepare and review multi-dimensional reports with smart capabilities such as color coding, KPI definitions, graphing engines etc.

AMWAJ CRM does not compel you to go with its standard processes but rather gives you the freedom to customize the application as per your industry requirements. The CRM solution can be deployed for retail, real estate, automotive, services, project management, courier services, education and trading.

Tap into the vast pool of features offered by AMWAJ CRM to boost operational efficiency, reduce reliance on manual processes and get more insights to increase sales closures. The features could be customized to suit your requirements and automated for repetitive tasks.

Create multiple dashboards with user-specific customizations and assign them to your employees based on their roles and functions. The dashboards provide real time business monitoring in various parameters via live graphs.

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